Shipping & Returns

Shipping

We offer free shipping on all orders.

3 Year Bristle Guarantee

Our brush bristle guarantee is simple. If you can wear out the brush head cleaning golf clubs in three years or less, send it back and we will send you a free replacement.

Manufacturing Defects

If the brush or magnet system arrives damaged or defective, please email info@elevatesports.nz or call us immediately. We will request a return and arrange a replacement unit or the appropriate replacement piece as soon as possible.

Magnets

The brush is not physically attached to your golf bag at all times, so please make sure it is fully seated when you clip it back onto the magnet assembly. Our magnets are capable of holding more weight than required. If you lose your brush and believe the magnet was faulty, please contact us and we will review it case by case.

Replacement Parts

If your Grooveit brush or magnet assembly is defective and we have identified the issue, please order the required replacement parts from our store. The customer is responsible for shipping and any taxes or tariffs incurred for the parts.

Returns

We offer a 30 day return policy for unused items. To be eligible for a return, your item must be unused, in the same condition you received it, and in the original packaging.

To complete your return, please email info@elevatesports.nz before sending your item back.

Once your return is received and inspected, we will email you to confirm that we received the item and let you know whether your refund has been approved or rejected.

If approved, your refund will be processed back to your original payment method within 7-10 business days and is subject to a 10% restocking fee.

Refund Delay

If you have not received your refund yet, first check your bank account again. Then contact your credit card company and bank, as refunds can take time to post. If you have done this and still have not received it, please contact us.